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FAQs
Frequently Asked Questions
We try to provide as much information as possible through our website. Below you will find our most frequently asked questions. If your question is not listed, please contact us for further assistance.
You can order via email, using our Contact page or by calling us at 713-783-1560.
Because every product is hand-made and manufactured by us, shipping time will vary based on product lead time, order payment and processing, geographical regions, and any additional order customizations, if requested.
Yes. We have shipped our products and instruments all over the world. Additional shipping fees may apply.
Yes. We provide a warranty with every instrument sold. Please visit our Warranty page for more details.
Yes! Grace Instrument has achieved ISO 9001:2015 certification from WCS Quality Registrars, an accredited certification body. Please visit the ISO 9001:2015 Certified page and see our ISO 9001:2015 Certificate and Quality Policy for more details.
We'd be more than happy to provide you with one. Please call us at (713) 783-1560 so we can personalize the quote and answer any questions you may have.
Yes. We have technicians ready to solve any problem. Please call us at (713) 783-1560 to describe the nature of the problem and we'll walk you through it. For bigger repairs, we recommend filling out a repair form here to expedite the process.
With regular use, instruments will eventually require maintenance. Grace Instrument technicians are available to service your instrument periodically or when in need. Just give us a call to schedule a date for service.
Please visit our Maintenance page to fill out the appropriate Spare Parts Kit Form for your machine.
We're always seeking motivated individuals. Please visit our Careers Page to fill out an application.
We attempt to read every email we receive, however, it is not possible to reply to everyone who applies. Only those individuals chosen for an interview will be contacted.
You'll be asked questions about your academic and work experience. For the more technical positions, you may be required to pass a test.
Because we receive so many email inquiries regarding job postings, you cannot check the status on an individual application. Please do not call to check on the status of a submitted application as this will only delay the processing of the application.